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Terms and Conditions

1. Lesson Enrolment

  • Lessons are available on a one-to-one or group basis.
  • Enrolment is confirmed once the trial lesson has been completed and Direct Debit details are set up.
  • Lesson schedules are arranged based on tutor and student availability.
  • By enrolling, students and parents/guardians agree to abide by these Terms and Conditions.

2. Agency Relationship

  • Parkland Music acts as an agent on behalf of its tutors for the arrangement and administration of music lessons.
  • All lesson fees are collected by Parkland Music as an agent and distributed to tutors after deduction of administrative and service fees.
  • Tutors are independent contractors, not employees of Parkland Music.
  • Parkland Music is responsible for scheduling, communication, and fee collection, but is not liable for any personal actions or omissions of individual tutors.
  • All tutors are DBS checked, verified, and approved by Parkland Music to ensure quality and safety standards.

3. Payment and Fees

  • A trial lesson must be paid in advance by card or online payment.
  • Following the trial lesson, all regular lesson fees are collected by Direct Debit only.
  • A minimum of four (4) lessons will be charged after the trial.
  • Lesson fees are charged monthly, based on the number of lessons scheduled in that calendar month.
  • If a month contains fewer than four (4) lessons, fees for the following month will be combined and charged together.
  • All fees are non-refundable once charged, except in cases of tutor cancellation where a make-up lesson will be arranged.
  • Parkland Music reserves the right to suspend lessons for any student with overdue payments.

4. Cancellations and Rescheduling

  • At least 24 hours’ notice is required to cancel or reschedule a lesson.
  • Cancellations made with less than 24 hours’ notice will be charged in full.
  • Make-up lessons are subject to tutor availability and must be completed within four (4) weeks of the missed lesson.
  • If a tutor cancels a lesson, a make-up lesson or substitute tutor will be arranged at no extra cost.

5. Attendance and Punctuality

  • Students should arrive on time for their scheduled lessons.
  • Lessons will end at the scheduled time regardless of late arrival.
  • Frequent absences may result in loss of the reserved time slot.

6. Lesson Conduct

  • Students are expected to behave respectfully toward tutors and staff.
  • Food and drinks (other than water) are not permitted during lessons.
  • Mobile phones must be kept silent during lessons.

7. Tutor Substitution and Flexibility

  • Parkland Music may assign a substitute tutor if the regular tutor is unavailable.
  • Students may request to change tutors at any time, subject to availability.
  • Parkland aims to provide flexibility to ensure each student is matched with the most suitable teacher.

8. Instruments and Equipment

  • Students are responsible for bringing their own instruments to lessons (except for piano, drums, or other in-house equipment).
  • For online lessons, students must ensure a stable internet connection and proper audio setup.

9. Product Recommendations and Commission

  • Tutors may occasionally recommend musical instruments, accessories, or learning materials to support student progress.
  • Some tutors may receive a commission or referral incentive for promoting or selling such products.
  • All recommendations are made in good faith based on the tutor’s professional opinion and experience.
  • Students and parents are under no obligation to purchase any product recommended by tutors or Parkland Music.

10. CCTV Monitoring

  • Closed-Circuit Television (CCTV) is in operation in certain teaching and communal areas for safety, security, and safeguarding purposes.
  • CCTV recording is carried out in compliance with the UK Data Protection Act 2018 and UK GDPR.
  • The use of CCTV is strictly for ensuring the safety of students, tutors, and property; recordings are not used for lesson evaluation or marketing.
  • CCTV footage is stored securely, retained for a limited period, and accessed only by authorised personnel when necessary.
  • By attending lessons, students and parents/guardians acknowledge and consent to the use of CCTV as described.

11. Photography and Media

  • Photos or videos may occasionally be taken during lessons or events for promotional use (social media, website, or printed materials).
  • Students who do not wish to appear in any media must notify Parkland Music in writing in advance.

12. Health and Safety

  • Parkland Music follows all relevant health and safety regulations.
  • Parents/guardians must inform the school of any medical conditions or allergies that could affect participation.
  • Reasonable care will be taken to provide a safe environment for all students.

13. Termination of Lessons

  • Students may discontinue lessons by providing at least one (1) month’s written notice.
  • Lesson fees will continue to be billed during the notice period.
  • Unused lessons or credits are non-refundable and non-transferable.
  • Parkland Music reserves the right to terminate lessons in cases of non-payment, misconduct, or breach of these terms.

14. Liability

  • Parkland Music is not responsible for loss or damage to personal belongings.
  • Students participate in lessons at their own risk; all reasonable safety precautions are taken.
  • Parkland Music’s total liability is limited to the value of lessons paid for but not yet delivered.

15. Policy Updates

  • Parkland Music reserves the right to update or amend these Terms and Conditions at any time.
  • The latest version will always be available on our website or upon request.